E-trust EZ Firewall problems

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E-trust EZ Firewall problems

Postby jimflint1 » Fri Feb 18, 2005 12:37 pm

I bought the EZ suite from etrust and the firewall seems to be blocking everything, including google and my yahoo email account. I can't seem to find out how to tweak it to lighten up a little. I know it's the firewall, because when I turn it off and use the XP firewall that comes with Windows, I can get to those sites. Any help would be appreciated.

Shane
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Postby snap355 » Fri Feb 18, 2005 2:36 pm

I never use that app before so I can't tell you much about it. Sometimes for firewall you have to log in as admin and such. Secondly, rtfm
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Postby pa3lsvt » Fri Feb 18, 2005 4:28 pm

I tried some E-trust bunk on my old Win98 machine. It was junk that looked like Zone Alarm and worked like crap. Sorry to hear that you paid for it. :cry:
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Re: E-trust EZ Firewall problems

Postby kltsin » Sat Feb 19, 2005 12:41 am

jimflint1 wrote:I bought the EZ suite from etrust and the firewall seems to be blocking everything, including google and my yahoo email account. I can't seem to find out how to tweak it to lighten up a little. I know it's the firewall, because when I turn it off and use the XP firewall that comes with Windows, I can get to those sites. Any help would be appreciated.

Shane


Ive heard of etrust but dont know their software, see if they have a support site to help or a forum at least, also read the directions if it came with any , their may be a tutorial somewhere on the disk that will probably answer all of your questions
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Postby evasive » Sat Feb 19, 2005 3:22 am

umm owned by Computer Associates? Good luck in getting decent support.
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Postby jimflint1 » Sat Feb 19, 2005 11:38 am

Your words are not very comforting! Anyway, I no longer believe that the firewall has anything to do with it, because this morning I turned off the firewall and still got messages like "cannot find google.com". So, would there be any other reason why this would be happening? (and I'm sorry I wasted my money on the firewall, though I've heard the AV is pretty good).

Shane
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Postby evasive » Sat Feb 19, 2005 4:18 pm

Install, update, full scan:
http://www.spybot.info/en/download/index.html

Install, update,full scan:
http://www.download.com/3000-2144-10045 ... tag=button

I think your windows\hosts file is f*cked up by some malware. At least one of these utilities will detect if that is the case and correct the problem.
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Postby ThEvil0nE » Sat Feb 19, 2005 10:55 pm

evasive wrote:umm owned by Computer Associates? Good luck in getting decent support.


I have their anti-virus and firewall, free courtesy from Optimum Online. You are right about their support. I googled them out before installing. I only installed the virus-scanner but not their firewall, not a good idea to install a firewall with little to no support.
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Postby kltsin » Sun Feb 20, 2005 1:14 am

jimflint1 wrote:Your words are not very comforting! Anyway, I no longer believe that the firewall has anything to do with it, because this morning I turned off the firewall and still got messages like "cannot find google.com". So, would there be any other reason why this would be happening? (and I'm sorry I wasted my money on the firewall, though I've heard the AV is pretty good).

Shane


their may be some malware on your system or corrupted LSP's or BHO's or simply malware is stealing your bandwidth or your intenet connections or modem or ethernet isnt setup right.

First what is your ISP and how do you connect to the internet? (include your OS)
Check for any driver updates for your hardware.
Reinstall that hardware if needed.

Also note that if you are on dialup, everything may be checking for updates at once when you first connect (AV products, the OS, realplayer, quicktime, Itunes, media player, etc), this will steal bandwidth..
Or if the system goes into standby it may lose connectivity with a device, this requires many updates to fix, bios, chipset, OS etc... All wouldnt hurt updating if possible.

I highly recommend you post a HJT log for review to see if there is anything malicious running.
HiJackThis (HJT) can be found here.
http://www.merijn.org/files/hijackthis.zip
Or here http://computercops.biz/zx/Merijn/hijackthis.zip
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Postby evasive » Sun Feb 20, 2005 1:22 am

kltsin wrote:I highly recommend you post a HJT log for review to see if there is anything malicious running.
HiJackThis (HJT) can be found here.
http://www.merijn.org/files/hijackthis.zip
Or here http://computercops.biz/zx/Merijn/hijackthis.zip


Kill off the regular spyware/adware/malware first with spybot S&D/Ad-Aware, else the log may be very long sometimes :lol: but you are right, this is the next step.
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