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 Post subject: Hijack this log 5-2-08
PostPosted: Fri May 02, 2008 2:10 am 
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Green Belt
Green Belt

Joined: Sat Apr 03, 2004 3:28 am
Posts: 136
Location: Western New York, USA
I'm in a real mess and frankly don't know where to turn.
My PC is running so poorly that I am unable to keep ANY antivirus app updated much less install another. For every file that I download, at some point in it's eventual use, I get a message saying that something in the file is corrupt and I should download it again. It's maddening!
I've tried Symantec AV that my employer allows me to install - can't keep it updated.
I've tried AVG 8.0 - the updates won't work.
I tried to download an evaluation copy of NOD32. When I try to install it, the package is corrupt.
I have Verizon DSL as my ISP. I've tried talking to them to see if the problem is with my modem and when they reply with their canned email response, they talk to me as if I'm a three year old.
I built this PC about 4 years ago from the components in my sig. I've recently installed Windows over Windows twice to no avail.
I hope someone can help

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:51:55 AM, on 5/2/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://asia.msi.com.tw
O15 - Trusted Zone: http://global.msi.com.tw
O15 - Trusted Zone: http://www.msi.com.tw
O15 - Trusted Zone: http://*.turbotax.com
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partne ... nicode.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - https://www-secure.symantec.com/techsup ... gctlsr.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windows ... 6921445196
O16 - DPF: {8167C273-DF59-4416-B647-C8BB2C7EE83E} (WebSDev Control) - http://liveupdate.msi.com.tw/autobios/L ... nstall.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EF289B20-2FEC-4A5A-ACC5-4C47A130BC94}: NameServer = 68.237.161.12 71.250.0.12
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

--
End of file - 5152 bytes

_________________
Gigabyte 990FXA-UD3
AMD FX-6300
16 Gb DDR3
GeForce GT-630 GPU


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PostPosted: Sat May 03, 2008 5:59 am 
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Mobo-fu Master
Mobo-fu Master

Joined: Sun May 06, 2001 12:01 am
Posts: 37463
Location: Netherlands
I cannot find anything serious in your hijackthis log, tyr to download the antivirus on another system and transfer it by USB stick to yours. If that works you know your download link is bad and you have a point against verizon.

visit http://www.filehippo.com and download/install/update ad-aware and spybot search&destroy to see if any other nasties are fooling around. Also, just have one anti-virus product installed at a time, they don't run very well in common.

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We hate rut, but we fear change.
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 Post subject:
PostPosted: Sat May 03, 2008 10:35 am 
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Green Belt
Green Belt

Joined: Sat Apr 03, 2004 3:28 am
Posts: 136
Location: Western New York, USA
Well, I was finally able to get NOD32 antivirus installed - sort of. Although installed it will not download the updates. And yes, I only have one AV app installed at a time - I have always uninstalled existing before trying a new one.
I finally called Verizon online "customer service". I was connected to "Marvin" who was not too helpful. He insisted that they tested my line and there was no issue with signal strength, etc. and that the issue must be with my PC.
I downloaded CCCleaner and ran it. I'm always leary of that app as it always finds too much in my opinion and "throws the baby out with the bathwater". I did let it clean out cookies, etc, but there's no change in my ability to download files or update existing apps.
I did a TrendMicro online scan and if found nothing, but I hate to be online without adequate virus protection.
Anyone have any further advice?

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Gigabyte 990FXA-UD3
AMD FX-6300
16 Gb DDR3
GeForce GT-630 GPU


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PostPosted: Mon May 12, 2008 3:08 am 
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Mobo-fu Master
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Joined: Sun May 06, 2001 12:01 am
Posts: 37463
Location: Netherlands
Could be your own wiring isn't up to scratch, how long is the cabling between your modem/router and the wall outlet in total (with the filter)?

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********************************
System error, strike any user to continue...


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PostPosted: Mon May 12, 2008 4:26 am 
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Green Belt
Green Belt

Joined: Sat Apr 03, 2004 3:28 am
Posts: 136
Location: Western New York, USA
Turns out my issue wasn't what I thought it was. :oops: http://www.motherboards.org/forums/view ... 5&start=10

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AMD FX-6300
16 Gb DDR3
GeForce GT-630 GPU


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