Page 1 of 1

ASUS Prime Z390-A Build

Posted: Wed Apr 07, 2021 4:34 pm
by Impresario3585
CPU = Intel Core i7-9700K
MOTHERBOARD = ASUS Prime Z390-A
RAM = 64GB AEGIS 2666
HEATSINK = Deep Cool
OS = Win 10 (never got there)
POWER SUPPLY = Corsair 1000W
SOUND CARD = none
CASE = Antec

When I power up the system I get stuck on a DRAM error LED light on the mobo. I took out all memory except one stick (16GB) and tried different sticks with the same problem.

I called ASUS who after a couple of questions, suggested it was a defective mobo and offered an RMA. Before going through all of that, does anyone have any thoughts on what I might have done wrong?

Thank you

Re: ASUS Prime Z390-A Build

Posted: Thu Apr 15, 2021 9:10 pm
by evasive
If you used the proper (listed compatible) memory, a proper (listed compatible) CPU, made sure you connected everything according to the manual, made sure there were no short circuits anywhere (mounting the board on standoffs helps preventing that):
From time to time a board will pass QA and turns out to be defective when actually put into a machine.

I'd be okay with an RMA then.