Logon credentials for Charter Xfinity modem?

Get your PC tech problems solved here. Quick response time.

Moderator: The Mod Squad

Logon credentials for Charter Xfinity modem?

Postby BrevCampagnolo » Fri Jan 30, 2015 4:58 pm

Anybody know the default logon for a Charter Xfinity modem (Cisco DPC3216 modem/voice combo)? I already tried all the usual suspects, all kinds of combinations of 'admin's and 'password's and <nulls>. Nada.

I already discovered their tech support doesn't even know how to access the web interface. So now that I've found it on my own, it's pretty good odds it would be nothing but a further waste of my time to call back and ask if they've learned to locate the mystery web interface yet, so that they then in turn might have learned and can provide me its default logon credentials.

I've not yet been a Charter customer for seven hours and I'm already laying odds it won't last another 24.
-- Campy

"Computers in the future may weigh no more than 1.5 tons."
- Popular Mechanics, 1949
BrevCampagnolo
Black Belt 1st Degree
Black Belt 1st Degree
 
Posts: 1432
Joined: Thu Oct 30, 2003 2:11 pm
Location: Mucus City, USA

Re: Logon credentials for Charter Xfinity modem?

Postby Karlsweldt » Sat Jan 31, 2015 6:10 am

Could not find much useful info either. Only this possible blog link..
http://www.dslreports.com/forum/r297803 ... o-DPC3216-
It suggests that the provider find the "door" to the CTMS after you provide the model and serial number to them.
And here is the Charter 'troubleshooting' link. Guess you have already hit that?
http://www.myaccount.charter.com/custom ... cleID=2924
Using the command prompt, try ipconfig/all to see any active IP addresses and MAC addresses. Should show up, if active.
F@H.. to solve mankind's maladies.. in our lifetimes!
Karlsweldt
Mobo-fu Master
Mobo-fu Master
 
Posts: 20662
Joined: Wed Nov 12, 2003 11:57 am
Location: 07438

Re: Logon credentials for Charter Xfinity modem?

Postby BrevCampagnolo » Sat Jan 31, 2015 8:43 am

Thank you, Karlsweldt. I'm also getting the general impression that it is a lost cause.
-- Campy

"Computers in the future may weigh no more than 1.5 tons."
- Popular Mechanics, 1949
BrevCampagnolo
Black Belt 1st Degree
Black Belt 1st Degree
 
Posts: 1432
Joined: Thu Oct 30, 2003 2:11 pm
Location: Mucus City, USA

Re: Logon credentials for Charter Xfinity modem?

Postby evasive » Sat Jan 31, 2015 8:57 am

Even Cisco is silent on that one (I read through the entire manual).
http://www.cisco.com/web/consumer/suppo ... leshooting
We hate rut, but we fear change.
********************************
System error, strike any user to continue...
evasive
Mobo-fu Master
Mobo-fu Master
 
Posts: 37389
Joined: Sun May 06, 2001 12:01 am
Location: Netherlands

Re: Logon credentials for Charter Xfinity modem?

Postby Karlsweldt » Sat Jan 31, 2015 4:04 pm

One final "gasp" before it goes to the cruncher.. check your browser user names and passwords, possibly listed there?
Yes, logon info is kept for sites and such.. but possibly a network logon string exists?
F@H.. to solve mankind's maladies.. in our lifetimes!
Karlsweldt
Mobo-fu Master
Mobo-fu Master
 
Posts: 20662
Joined: Wed Nov 12, 2003 11:57 am
Location: 07438

Re: Logon credentials for Charter Xfinity modem?

Postby evasive » Sun Feb 01, 2015 3:25 am

And then there's a report by someone to just click the login button, leaving both entries <blank>... Just try, who knows it can be that simple...
We hate rut, but we fear change.
********************************
System error, strike any user to continue...
evasive
Mobo-fu Master
Mobo-fu Master
 
Posts: 37389
Joined: Sun May 06, 2001 12:01 am
Location: Netherlands


Return to Tech Support

Who is online

Users browsing this forum: No registered users and 3 guests