Thank you for getting back to me. I did manage to figure out the problem myself. It indeed was the passive mode option not being set. That issue is done.
The next issue I have is:
I realize that I am still on the free "promotional" period for hosting, but heres the thing. The past week to two weeks my site has crashed several times that I know of. I realize that not being a current paying customer I cannot expect things to run smoothly 100% of the time and I completely understand that. But, where I am on a "promotional package", it would seem to me that you would want to keep things running as smoothly as possible so that the customers that are on the promo package would spread the word about how great the service(s) is/are, thus drawing in more customers. How can I in good faith spread the word of how great the service is if I am on the verge of becoming an unhappy customer/client due to my site crashing frenquently? I have recieved no email notification(s) when the server has been down or that I have exceeded bandwidth, etc..
For what its worth, There has been a lengthy thread on the forums at motherboards.org about 1and1.com and this was primarily how I found you company and for the most part have praise your company. There has been several members that have signed up with you since the start of that thread. And I have noticed that other members' sites have been going down along with mine (same time frame and frenquency).
Thank you for your time
----- Original Message -----
From: "1and1, KlCo" <[email protected]
To: "Toby Bibeau" <[email protected]
Sent: Thursday, April 01, 2004 9:16 AM
Subject: Re: technical;beginner
> Dear Toby Bibeau,
> Thank you for your email.
> I do apologize for taking so long to get back to you.
> Please activate passive mode in your FTP client's options, this should do
> the trick. If you have any further questions, please do not hesitate to
> contact us anytime.
> On Mar 30, 2004, Toby Bibeau wrote:
> > MailType=Form-Mail
> > MailTypeFlag=Begin
> > KundeID=6462923
> > TopicPath=technical;beginner
> > MailTypeFlag=End
> > text=
> > This is the second time I have contacted you. I am still not having any
> > luck whatsoever accessing my FTP for my website. The connection keeps
> > timing out...
> > Please let me know.
> > Toby
> > [email protected]
> Klaus Conrad
> Customer Support
> 1&1 Internet Inc.