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PostPosted: Tue Feb 12, 2013 2:34 pm 
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I am trying to install a new printer and I get this box with this warning " windows can't open add printer. The local print spooler service is not running. please restart the spooler or restart the machine.
i restart a few times but I still get this massage
i would appreciate any and all help.
Jon


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PostPosted: Tue Feb 12, 2013 10:28 pm 
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What operating system, what patch level, what printer and are you trying this with an account that has administrator rights?

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PostPosted: Wed Feb 13, 2013 6:53 am 
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Evasive's info would be helpful for further diagnosis. But just to check the printer spooler service to see if its running.
Go to Start. Choose Run (or Search if Windows 7)
Type 'services.msc' and hit Enter
Scroll down to "Printer Spooler" and make sure its started and set to Automatic.

if it is, then you have a larger problem.

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PostPosted: Wed Feb 13, 2013 10:35 am 
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evasive wrote:
What operating system, what patch level, what printer and are you trying this with an account that has administrator rights?


The operating system is windows 7 professional, I don't know the patch level and as to printer is HP Photosmart D7560. and there is no administrator rights.
Thank You


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PostPosted: Wed Feb 13, 2013 10:38 am 
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Hardware Junkie wrote:
Evasive's info would be helpful for further diagnosis. But just to check the printer spooler service to see if its running.
Go to Start. Choose Run (or Search if Windows 7)
Type 'services.msc' and hit Enter
Scroll down to "Printer Spooler" and make sure its started and set to Automatic.

if it is, then you have a larger problem.


The operating system I have is windows 7, I didn't see Run!


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PostPosted: Wed Feb 13, 2013 10:55 am 
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Setup is different for some printers than others. For some, you first install the software.. then the hardware. For others, hardware first.. then the software. Put the driver disk in the optical drive, then connect the printer. Windows should find the proper drivers. If not, then point the search to the disk for the proper drivers.
Spooling should be on stand-by, ready for whenever needed. Part of the "background" program activity.
That HP D7560 is an expensive printer for high-quality results. No reason that Windows cannot find it, unless the printer model was offered after the OS inception date! If so, then there would not be an "inf" relation file for it.
If such, then use the "add printer" process from the start menu. Choose the brand, and the model (if listed). If not listed, then choose the "have disk" and the installation should go well.
If you do not see the "run" option from the start menu, then look for the line that reads "show all programs".

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PostPosted: Wed Feb 13, 2013 11:25 pm 
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betobato wrote:
Hardware Junkie wrote:
Evasive's info would be helpful for further diagnosis. But just to check the printer spooler service to see if its running.
Go to Start. Choose Run (or Search if Windows 7)
Type 'services.msc' and hit Enter
Scroll down to "Printer Spooler" and make sure its started and set to Automatic.

if it is, then you have a larger problem.


The operating system I have is windows 7, I didn't see Run!

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PostPosted: Thu Feb 14, 2013 8:59 am 
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http://windows.microsoft.com/en-US/wind ... un-command

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You can also access the Run command by pressing the Windows logo key +R.


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PostPosted: Tue Feb 19, 2013 4:07 am 
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You should tell OS. However, Go to the website of the printer maker and download the driver and install it. If you tell what printer model it is and what operating system you have, i can help you find it.


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PostPosted: Tue Feb 19, 2013 10:07 am 
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a virus infection could prevents the spooler service running, check for that

¿have u any other printer installed?

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